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Control Centre Operator: Salary R16 609 Per Month


INTERNAL/EXTERNAL ADVERTISEMENT
Reference Number: TRAN8123
Position: Control Centre Operator (Three {3} year fixed term contract)Department:   Transport
Division: IRPTN
Salary: R199 308 – R273 396 per annum (plus benefits)

Minimum Requirements:

  • A NQF Level 5 qualification in Communication will be considered
  • Good computer skills
  • Good administrative skills
  • 2 years’ experience in a communication or client interaction environment

Core Responsibilities:

  • Operate the Call Centre in an effective and efficient manner, receiving and dealing with all complaints and enquiries swiftly, cordially and professionally to serve the public well
  • Operate the software-driven complaints and enquiries referral system linked to all the relevant persons in the VOC and the AFC to ensure immediate, on-line referral of complaints

How to Apply

Interested candidates whose background and experience match these challenging and exciting positions are invited to apply using an online application form attached to the advertisement on the website of the City of Ekurhuleni (www.ekurhuleni.gov.za) or the intranet (for internal staff).

Enquiries: Tel: (011) 999 7532

Please attach CV to the online application once completed.

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right not to appoint.

Closing date: 2018/02/05

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