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Eskom Contact Centre Learnerships Various Areas


Eskom is offering Contact Centre learnerships in their customer service department in Bellville, Braamfontein and Durban. The purpose of the job is to provide a professional service to all customers via all available Contact Centre Channels.

If you would like to be part of a challenging, professional and influential environment where individual efforts and skills are respected and rewarded, and at the same time be a pioneer of South Africa’s sustainable future by working in a profession that supplies energy at a pivotal time in our country, then this opportunities is for you.

Key Responsibilities

  • Handling inbound interactions.
  • Handling back office activities (Non – Technical Dispatch and follow ups).
  • Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
  • General Customer interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Vending Prepaid

Requirements

  • Matric with 40% pass in pure Maths (Accounting will be an advantage)
  • 0 years experience ( creating opportunities for people with limited or no work experience)

Competencies

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
  • Communication and interpersonal relations
  • Team player
  • Strong communication skills
  • Ability to deal with stress
  • Report compliance
  • Service delivery exposure
  • ffective Time Management

How to apply

Applications close on 24 April 2017.

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