LOCAL OFFICE MANAGER 8 POSTS SALARY : All-inclusive salary package of R726 276 to R855 516 per annum, Level 12
CENTRE : Eastern Cape: Large Office: East London (1 Post) Ref No: HRMC 14/17/1a Eastern Cape: Large Office: Port Elizabeth (1 Post) Ref No: HRMC 14/17/1b Gauteng: Large Office: Germiston (1 Post) Ref No: HRMC 14/17/1c Gauteng: Large Office: Pretoria (1 Post) REF NO: HRMC 14/17/1d Gauteng: Large Office: Soweto (Orlando) (1 Post) REF NO: HRMC 14/17/1e KwaZulu-Natal: Large Office: EThekwini (1 Post) REF NO: HRMC 14/17/1f Limpopo: Large Office: Polokwane (1 post) REF NO: HRMC 14/17/1g Northern Cape: Large Office: Kuruman (1 Post) REF NO: HRMC 14/17/1h
REQUIREMENTS : A 3 year tertiary qualification at NQF level 6 as recognised by SAQA. A Degree at NQF level 7 will be an added advantage, A minimum of 3 years’ relevant experience in Operations Management in a Customer Service environment and/ or a Grade 12 qualification with 6 years’ relevant experience in Operations Management in a Customer Service environment of which 3 years should be at a management level. At least 2 years’ relevant experience within the Public Service will be an added advantage. Must be computer literate. Knowledge of workflow planning and capacity planning. Knowledge of Civic Services Regulations, the Immigration Act and Refugee Act will be an added advantage. Knowledge and understanding of the Public Service prescripts and the South African constitution. Experience in resource management as well as understanding of Human Resources legislations and prescripts. Knowledge of Occupational Health and Safety Act. Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations. A valid driver’s license and willingness travel extensively. Willingness to work extended hours (including weekends, holidays and shifts) are required.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Manage effective operations within a Local Office. Ensure efficient and effective utilization of resources within the Local Office, mobile and health 47 facilities. Ensure effective risk and compliance management within the Local Office. Ensure successful business transformation within the Local Office. Establish and manage relationships with relevant stakeholders to support service delivery. Develop and maintain an operational plan complemented by action plans for service delivery in the Office. Support, provide inputs and advice on policy development and ensure the effective implementation thereof. Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Ensure the effective and uniform implementation of Standard Operating Procedures. Inform the Regional Manager about work progress, problems and corrective measures applied. Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations. Provide inputs into the IS infrastructure planning and management and ensure effective implementation. Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls. Establish and manage relationships with all relevant stakeholders to support service delivery in the Region. Attend to and ensure resolution of enquiries and / or complaints.
ENQUIRIES : Ms P Reddy, Tel no: (012) 406 7263
APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of qualifications, driver’s license and ID together with a completed Z83 application form which can be downloaded from our website, by the closing date to:
ECrecruitment@dha.gov.za (Eastern Cape)
NCrecruitment@dha.gov.za (Northern Cape)
NOTE : Representivity: Diversity is promoted. Female candidates and People with Disabilities are encouraged to apply.