State Admin Officer Pretoria

STATE ADMINISTRATION OFFICER TO THE COMMISSIONER REF NO: SAO: COM/01/2019 SALARY : R242 475 per annum (Level 07) (excluding benefits) CENTRE : Head Office, Pretoria


REQUIREMENTS : A three year post matric qualification (National Diploma or Bachelor’s Degree) in Social Sciences, Public Administration/Management or Human Resource Management (NQF Level 6/7). At least 2 – 3 years’ relevant experience. Advanced computer literacy in MS Office Suite, including Word, Excel, PowerPoint and Outlook. Good interpersonal relations. Must be assertive, trustworthy, ethical and professional with integrity. Must be willing to occasionally work after hours. Must have effective administrative, organizational and communication skills. Must be creative, motivated, self-driven, results-oriented and initiative. Ability to work both independently and as part of a team. Ability to work under pressure and maintain a high level of confidentiality. Must have commitment to transformation and a valid driver’s license (with exception of people with disabilities).

DUTIES : The successful candidate will: render administrative support to the Commissioner. Provide secretary and personal assistant services to the Commissioner. Control expenditure in the Office of the Commissioner. Coordinate information for the Commissioner’s reporting and cluster commitments. Conduct research, abstracting and preparing information and supporting data for meetings, projects, presentations and reports. Administer office correspondence/ document. Draft and type correspondence/documents including PowerPoint presentations. Maintain and manage the filing system. Organise meetings/ workshops and take minutes during meetings. Administer the Commissioner’s diary. Act as a receptionist for the Commissioner and the Office. Liaise with internal and external stakeholders on behalf of the Commissioner.

ENQUIRIES : MS LC Viviers Tel No: (012) 352 1145

APPLICATIONS : Forward your application, stating the relevant reference number to: The DirectorGeneral, Office of the Public Service Commission, Private Bag X121, Pretoria, 0001 or hand-deliver at Commission House, Office Park Block B, 536 Francis Baard Street, Arcadia, Pretoria or you can email your application to recruitment@opsc.gov.za. FOR ATTENTION : Mr M Mabuza

CLOSING DATE : 01 March 2019, 15h45 NOTE : Applications must be submitted on Form Z.83 obtainable from any Public Service department and should be accompanied by a recent updated comprehensive CV, certified copies of qualifications, Identity Document and driver’s license. Should you be in possession of a foreign qualification(s), it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).



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Customer Engagement Administrator Anglo American

Admin Learnerships
Customer Engagement Administrator Anglo American
Permanent

Preference will be given to individuals in line with the AAESS Employment Equity Plan.

 

CONTEXT:

Oversee the Contact Centre/Walk-In Centre function within EMEA ES Global Shared Service including the effective integration of processes within GSS to ensure efficient and effective resolution of customer queries within the GSS scope of service offerings as well as the associated processes of employee engagement and inbound document management.

PURPOSE:

The Customer Engagement Administrator is responsible for executing Contact Centre and Walk In Centre activities in a manner that ensures excellent customer service delivery. The incumbent will accurately assess the customer’s needs and effectively address these in a professional manner. During customer interactions the incumbent must achieve customer satisfaction while managing customer expectations.

The incumbent is responsible for the resolution of first line customer and employee queries and submission of input documentation relating to the services represented. The CE Administrator will also execute the support activities for Employee Services processes mentioned below:

  • Resourcing
  • Learning and Development
  • Data Management and
  • Payroll Execution.

As some enquiries might be escalated from the ES Walk In Centre / Contact Centre to resolvers in the Process Teams, the incumbent must develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries.

KEY TASKS:

Service Delivery and Excellence:

  • Portray a professional, customer orientated image of the GSS – Employee Services organization.
  • Cultivate trust with in all customer relationships by means of effective customer communication and interact effectively while displaying empathy and courtesy. Continuously provide customer service in accordance with good corporate governance, rules and regulations
  • Work as an integrated ES team member with the Processing teams to ensure knowledge transfer
  • Assist Customers in making more effective use of self-service stations and systems, products and services
  • Educate and inform customers on the full range of services rendered by the GSS

Query Resolution and Case Management:

  • Staff and operate the Walk In Centre / Contact Centre with regards to:
    • Current employee queries
    • Potential future employee queries
    • Ex-employee queries
    • Management queries
  • Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
  • Respond to and investigate Customer queries and problems reported
  • Escalate unresolved queries to resolvers in the Processing teams for remedial actions. The incumbent must develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries
  • Ensure correct logging of queries on the relevant systems
  • Follow up and provide feedback, guidance and information to customers and stakeholders
  • Deal with customers in a professional manner and owning queries until it is resolved
  • Assess common query trends and make recommendations of processes to be implemented to alleviate the creation of queries
  • Where and when required, engage with the customer in order to resolve outbound queries referred to the WIC by the Contact Centre

Customer Service requests:

  • Respond to Customer Service requests (prioritizing as appropriate) eg copy of pay slips and leave form requests, etc.
  • Ensure correct logging of customer requests on the relevant systems

Document handling:

  • Receive customer documents to be forwarded to the Processing Centre
  • Verify documents in terms of appropriate levels of customer approval
  • Ensure that the correct ES forms are utilized
  • Where applicable and appropriately delegated, accept third party documentation on behalf of the customer (e.g. Garnishees) and forward to ES processing department
  • Verify documents in terms of correctness in terms of the Customer HR policies, procedures and relevant conditions of employment
  • Batch documents as per ES processing requirements
  • Forward documents as per courier arrangements to the ES processing department or as may be applicable, scan document into OCR scanning network
  • Print pay slips and inform Embedded HR to collect for individual distribution
  • Act as a distribution point/centre for distribution of general GSS and HR information distribution e.g. IRP5’s , Retirement Fund statements, etc.

Employee Engagement and Termination:

  • HR approval and forwarding to the successful job applicant
  • Arrange logistics for medical examination required
  • Contact successful applicant and confirm when he/she must report for service
  • Arrange logistics for employee’s first day in service and notify necessary parties of start date
  • Arrange company asset allocation for new employee based on the list received from Line Manager
  • Physically engage employee by means of assisting employee to complete Sign on pack / employment
  • Contract and relevant operational and statutory forms and as per information from the signed offer letter and applicable or relevant company policies
  • Providing an Induction training session on the Customer’s conditions of employment (mainly for assisted employees). Where required employees can be assisted individually
  • Forward employee contract to the embedded HR for relevant Manager sign-off and employee filing
  • Submit engagement documentation to ES processing
  • Forward termination pack to Embedded HR
  • Submit engagement documentation to ES processing
  • Forward termination pack to Embedded HR
  • When received back, check document for relevant completion and forward to ES processing
  • Where and when required, advise employee and Embedded HR on termination requirements and processes

Probation:

  • Prepare permanent appointment letter for employees that received permanent appointment and sent to Embedded HR

Promote Best Practice & Knowledge Management:

  • Actively pursues the exchange and preservation of information between operations and individuals to facilitate effective knowledge management according to organisational objectives
  • Builds relationships with others in the GSS by sharing business information and knowledge

Service Management:

  • Responsible for standardisation of delivery to the business by supporting the Service Management Framework

Business Partner and Customer Relationships:

  • Manages stakeholders by adhering to service level agreements
  • Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Functional Area

GENERIC TASKS

Health, Safety & Environment:

  • Demonstrate behaviour in line with health, safety and environmental standards
  • Report to your leader about any issues you can’t address

People:

  • Demonstrate behaviour in line with the Group’s values, standards and a professional workplace
  • Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals

Financial:

  • Operate in a cost effective way, within limits set by your leader

Work Processes:

  • Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance
REQUIREMENTS:
  • Matric / Grade 12.
  • The following will be advantageous:
    • Payroll or HR qualification (Recognition of Prior Learning will be acknowledged).
    • Knowledge of SAP systems (SAP 409, SAP Fusion and SAP CRM)
    • Knowledge of Transactional Content Processing System (TCP)
  • 2 – 4 years’ experience of working in a HR or Payroll field

How to Apply

Click here to send applications to Anglo American

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CLOSING DATE: 15 JANUARY 2019
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Admin Officer IEMAS Centurion

Admin Officer IEMAS Centurion

Job Purpose:

To provide effective administrative support to the collections department.

Job Outputs:

Day-to-day handling of queries

Issueing of border letters

Issue settlement letters and statements

Preparing and Uploading refunds

Daily payment allocations and processing of journals

Maintain internal and external relationships

General collections administrative duties

Qualifications:

Grade 12 with Mathematics

Credit management or finance qualification would be an advantage

Experience:

2 years€™ administrative experience in debt collection and financial services environment

Knowledge and Skills:

Communication skills

Computer Literacy

Sound knowledge of NCA and relevant legislation

 

How to Apply

Send Applications Online, Click Here

More Admin Vacancies, Click Here

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