Department of Labour Call Centre Agents

Department of Labour Call Centre Agents

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in their Employment Equity plan.


  • Grade 12/ NQF level 5
  • Six (6) months experience in Call Centre/Customer Enquiry/Services
  • Knowledge:
    • Batho Pele Principles
    • Telephone Etiquette
    • Call Centre Operating System
    • Unemployment Insurance Act and Regulations
    • Unemployment Insurance Contributions Act
    • Public Finance Management Act (PFMA)
  • Skills:
    • Computer Literacy
    • Communication
    • Interpersonal
    • Listening
    • Customer Focused


  • Answering incoming calls (Inbound)
  • Handle outgoing calls (Outbound)
  • Maintenance of database
  • Handle electronic enquiries

How to Apply

Applications quoting the relevant reference number must be submitted on form Z83, obtainable from any Public Service Department or on the internet at

The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s), academic transcripts including senior certificate, ID-document and a Driver’s license where applicable. The certification must be within three (3) months as at the advert closing date.

Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered.

The Department does not accept applications via fax or email.

Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only.

If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification).

The Department reserves the right not to make any appointment(s) to the above post. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools.

The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s).

Submit your applications to:

Chief Director: Corporate Services: PO Box 1851, Pretoria, 0001 OR hand delivery at Corner Lillian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For attention: Sub-directorate: Human Resource Management, UIF

Reference Number: HR 4/4/3/1CCA/UIF

Salary: R196 407 per annum

Enquiries: Ms. JN Twala Tel No: (012) 337 1855 / 1498 /1189

Closing: 13 August 2018 @ 16:00

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