Learnership R2500 Per Month

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Job Description 

  • Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
  • Demonstrate knowledge of and use communication technology in a contact centre environment.
  • Capture data to track interactions.
  • Work effectively as a team member in a group to enhance team performance.

Required Skills

  • english grammar

Candidate Requirements

Knowledge and Education

  • Matric with a pass of 34% in English,Math or Math Literacy
  • NQF equivalent or experiential training
  • Technical Aptitude
  • Knowledge of Telecoms and IT industry (could increase a higher hourly rate)
  • Business Writing (Email Etiquette)
  • MS EXCEL
  • MS WORD
  • MS OUTLOOK
  • Numeracy

Experience

  • Call centre experience or Customer service advantageous
  • Experience ISP centre environment is advantageous  (could increase a higher hourly rate)

Skills


  • Oral and Written Communication
  • Customer Service Orientation
  • Problem Solving
  • Team Work
  • Computer Literacy
  • Technical Expertise

Language

  • English – reading and writing
  • English (Essential for an International Call Centre)
  • Voice clarity, pronunciation, grammar and articulation of the candidates needs to be of a very high standard

Competencies

  • Tenacity
  • Decision making ability
  • Initiating action – problem solving
  • Customer Focus
  • Organization Fit
  • Managing Conflict – Conflict Resolution
  • Logical Reasoning
  • Observable Competencies related to the job specifications above.

Shift work: 10:00pm to 08:00am (Transport will be provided)

How to apply

Apply online here

Closing date: Apply before Sunday, November 17, 2019


NB: Do not pay for any job placement, a job cannot be sold. The job has to pay you not the other way round.
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